Returns & Refunds

Please read this policy before making a return

Your Right to Cancel

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.

This right applies to individual consumer purchases only. Business (B2B) orders are subject to separate terms — please see our Terms and Conditions for details.

How to Return an Item

1. Notify us within 14 days of delivery. Send an email to info@thecleverchair.com with your order number and reason for return. We'll confirm receipt and provide return instructions.
2. Repackage your item securely. Items must be returned in their original, undamaged packaging in a fully resalable condition. Please take care to protect the product during transit.
3. Ship the item back to us. You are responsible for the cost of return postage unless the item is faulty or was sent in error. We recommend using a tracked delivery service, as we cannot be held responsible for returns lost in transit.
4. Receive your refund. Once we have received and inspected the return, we will process your refund within 14 days using your original payment method.

Condition of Returned Items

To qualify for a full refund, returned items must be:

• In original, unused condition
• In original packaging, undamaged and intact
• Free from signs of installation, mounting, or use

If an item is returned in a condition that suggests it has been used, installed, or is otherwise not in a fully resalable state, we reserve the right to apply a deduction to your refund to account for any reduction in value.

Faulty or Damaged Items

If your item arrives damaged or develops a fault within the warranty period, please contact us as soon as possible. In such cases:

• We will cover the cost of return postage
• You will receive a full replacement or refund at your preference
• Our 12-month warranty covers manufacturing defects (see our Terms and Conditions for full warranty details)

Pre-Orders

If you have placed a pre-order, your 14-day cancellation window begins from the date you physically receive your goods, not from the date you placed the order.

If you wish to cancel a pre-order before your item has been dispatched, please contact us at info@thecleverchair.com and we will issue a full refund promptly.

Refund Processing

Refunds are processed to your original payment method within 14 days of us receiving the returned goods. The time for the refund to appear in your account will depend on your bank or payment provider. Klarna refunds are handled directly through Klarna and may be subject to their own timelines.